Why Customer Service at Dreams?
Because better sleep doesn’t start at bedtime – it starts with you.
Let’s face it — buying a bed isn’t something people do every day. It can feel confusing, overwhelming, or just a bit too much (especially on a bad night’s sleep).
That’s where you come in.
In our Customer Service team, located at our Bedquarters in High Wycombe, you’re the friendly voice that turns stress into smiles. You’ll help customers feel cared for long before their new bed even arrives — and that makes all the difference.
DISCOVER MOREWhat Makes a Great Advisor?
We asked our team
"A great communicator
You're a natural listener and a confident speaker, building trust with ease."
"Customer-focused
You genuinely care - and it shows in the service your deliver."
"Motivated and goal-oriented
You enjoy smashing targets and celebrating success."
"A team player
You bring positivity, kindness and energy to every shift."
"Willing to learn
You're curious, open to feedback and keen to grow."
What your day-to-day looks like
Making customers feel right at home – and helping them find the bed of their dreams
As a Customer Service Advisor, you’ll be the reassuring voice on the other end of the phone, the speedy responder to emails and the friendly support in live chats. It’s all about turning questions into answers, worries into wins and first-time customers into lifelong fans.
Here’s a glimpse of what you’ll be up to:
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Hello
Responding to customer enquiries across phone, email and chat with warmth, clarity and care.
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How
can I help?Listening closely to understand each customer’s needs — and finding the best way to help.
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Problem
solvingFrom chasing deliveries to resolving product queries and everything in between.
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Focus on the
customerRecording and updating customer interactions accurately in our order management systems.
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Dream
workWorking together with colleagues across teams to get issues sorted quickly.
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Advise & guidance
Supporting loyalty by offering resolutions, incentives or alternatives where needed.
No scripts. No robotic answers.
Just real conversations that leave people feeling confident, happy and excited for their new bed.
What’s in it for you?
Benefits that make you feel good — in and out of bed.
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Discretionary annual bonus
Recognising the impact you make every day
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Big staff discounts
On Dreams products and hundreds of high street and online brands
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Optional extras
Buy more holiday or boost your savings
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24/7 wellbeing support
Including GP services, counselling and financial advice via the Retail Trust
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Enhanced maternity and paternity pay
Because family comes first
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On-site gym
Packed with cardio, weights and more to keep you moving
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Hybrid working
After training, you’ll have the flexibility to work both from home and the office
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Training and development
Because we want you to grow, not just get comfy
Grow with Us
From day one to the dream role.
Here’s a look at what your path might look like at Dreams:
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1
Customer Service Advisor
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2
Senior Advisor
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3
Team Leader
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4
And beyond…
Ready to Get Out of Bed?
We’re hiring Customer Services Advisor
Dream roles don’t wait — and neither should you.
Location: Bedquarters, High Wycombe
Salary: Competitive, bonus, hybrid and flexible working
Hours: Part-Time and Full-Time available
Salary: Competitive, bonus, hybrid and flexible working
Hours: Part-Time and Full-Time available